Return and Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help! Below are the terms and conditions for returns and refunds

Eligibility for Return

  1. Timeframe: Returns must be initiated within 30 days of the date of purchase or delivery, whichever is later.

  2. Condition: The item must be unused, in the original packaging, and in the same condition as when it was received. Items that show signs of wear, damage, or have been altered in any way will not be eligible for return.

Return Process

  1. Requesting a Return: To initiate a return, please contact our customer service team at return@jannahbags.com or through our website’s return portal. Provide your order number, reason for the return, and any supporting details (e.g., photos if the item is damaged or defective).

  2. Return Authorisation: Once your return request is reviewed and approved, we will send you a return authorisation with instructions for sending the item back.

  3. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., defective or incorrect items). In that case, we will provide a prepaid shipping label

Refund Policy

  1. Refund Method: Refunds will be processed to the original method of payment once the returned item is received and inspected. Please allow up to 7–10 business days for the refund to appear in your account.

  2. Partial Refunds: In some cases, we may issue a partial refund if:

    1. The item is returned in used or damaged condition.

    2. The item is missing parts or accessories.

  3. Processing Fees: Any original shipping fees or restocking fees are non-refundable, except in the case of a defective product or an error on our part.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact our customer service team within 7 days of receiving your order. We will provide a full refund or send you a replacement, depending on your preference.

Damaged or Lost Shipments

In the rare case that your item is damaged during shipping, please report it immediately to us with supporting evidence (e.g., photos). If the item is lost in transit, please contact us within 14 days of the expected delivery date.